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Blended Care Therapy, Senior Operations Associate, New Providers

Remote, USA · Clinical Ops · Full-time
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we put clients and therapists first, default to transparency, embrace feedback, and tackle hard problems. We also know how critical it is to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish.

The Role
Lyra Health is looking for a Senior Operations Associate to help us build and scale our Blended Care Therapy program. Specifically, this role is focused on supporting a unique workforce – remote, full-time employee therapists. We’re looking for someone who is passionate about training and development, creating and refining reporting tools and processes, and supporting providers to drive a high quality onboarding experience at scale. This role will be a great fit if you enjoy creating and refining processes, leading trainings, engaging in cross-functional collaboration across multiple teams and stakeholders, and are energized by leveraging data, analytics and reporting to help drive data-driven decisions. You will succeed if you are highly communicative, data and detail oriented, collaborative, and excited to tackle tough, but impactful challenges.

In your first year you will…

  • Produce and refine spreadsheets / dashboards and own process documentation that allow the team to make data-driven decisions on improving training and the new provider experience 
  • Conduct detailed quantitative and qualitative analyses on barriers to growth and opportunities for supporting new providers 
  • Lead and ensure the smooth operations of our virtual trainings alongside teammates by presenting content/policies and related training prep
  • Identify and execute on opportunities to improve / scale current processes related to training and onboarding, coordinating with cross-functional stakeholders (eg. Clinical, HR, Recruiting, IT) and develop new processes, where appropriate
  • Build relationships with therapists to empower, encourage, and support their onboarding experience to set them up for success as new employees
  • Support strategic initiatives to ensure we hit our business goals
  • Serve as an integral teammate to build and grow our program

Work Experience

  • 5-8 years of experience in operations, training, and/or analytics in a fast-paced and/or startup environment strongly preferred
  • Skilled in / experience with data analysis, developing reporting tools in Google Sheets / Excel, and telling a clear story with data (Google Slides / Powerpoint) 
  • Prior experience using Tableau, SQL, and/or Salesforce, ideal 
  • Proven track record identifying, executing, and scaling complex processes
  • Exceptional communication and organizational skills
  • Self-starter with the ability to balance priorities in a dynamic and evolving work environment 
  • Demonstrated ability to work successfully on cross-functional teams 
  • Ability to innovate and creatively solve problems in a highly collaborative manner 
  • Proven commitment and passion for Diversity, Equity, Inclusion and Belonging (DEIB) work and experience integrating a DEIB perspective into operational projects and strategic initiatives 
  • Passion for increasing access to mental health and changing the healthcare landscape

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.

Apply now