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Health Plan Solutions Consultant

Remote · Business · Full-time
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

Importance of the Role: Support Lyra Health as it grows market share with Health Plan Integration being a key product/service offered

What You’ll Do:

  • Perform project management functions related to health plan integrations for new sales and up-sells for existing customers
  • Document key set-up and configuration information and follow-up on open items
  • Support and open JIRA tickets through coordination with internal Lyra departments
  • Coordinate implementation and contract life of customers through partnering with the Customer Success team to effectively implement the HPI product and support customers’ needs 
  • Research and support member issues related to Health plan integration as needed and track type of issue to help determine if there are trends that need to be addressed
  • Investigate claims issues with health plan contacts working closely with the Operations team
  • Develop and deliver training materials regarding member experience with health plan integration
  • Assist with technical integration work including running eligibility tests with health plans, collecting information to support claims testing and coordination with billing team on claim research 
  • Run reports and dashboards to support analysis on health plan integration timing, engagement and outcomes
  • Work with internal Lyra teams to create new processes to support all functions of health plan integration product
  • Take on other tasks related to implementation of all Lyra services as needed to support new customers

Requirements

  • 3+ years of work experience in a high-growth, fast paced environment
  • Experience in employer-sponsored health benefits space and preferably experience working with or for a health plan 
  • Passion for mental health and changing the healthcare landscape
  • Excellent listening and communication skills – both oral and written with an emphasis on gaining trust and credibility, building relationships at all organizational levels 
  • Ability to solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to build processed that can scale
  • Experience working with customers, implementing digital products/services including coordination with health plans
  • Passion for working in collaboration across internal teams, both leading and supporting multiple stakeholders

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Apply now