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Lead Design Program Manager

Remote, USA · Product & Design · Full-time
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Health is looking for a Lead Design Program Manager to support our design team in delivering work across every step of the mental health journey. As a Design Program Manager at Lyra, you’ll help shape culture and process from the ground up while applying both high-level strategy and planning around the design organization to make it as effective as possible. In this role, you’ll serve as a leader within the design organization, an advocate for the Product Design team and the design process, and a trusted partner to cross functional team members.

RESPONSIBILITIES

  • Represent and help scale Design within Lyra including working directly with a multidisciplinary team of designers, researchers, writers, and illustrators
  • Develop and implement processes and resources to support how we design user experiences and collaborate with product teams
  • Continuously examine, experiment, and measure improvements to our operational model and processes (i.e. automating tasks, improving workflows, and developing repeatable methodologies)
  • Evaluate and implement new tools to solve our growing need to collaborate across designers and cross-functional product partners 
  • Identify opportunities to scale our Design systems, and ensure collaboration and alignment across marketing, clinical, and product teams
  • Support and elevate the quality of design work through product and clinical collaboration on curriculum content development
  • Collaborate, communicate, and negotiate with product managers, clinicians, engineers and stakeholders at all levels across the organization
  • Own and drive the design project lifecycle from strategic planning, scheduling, requirements gathering, design reviews, delivery and implementation to launch
  • Scope and define projects strategically with cross functional partners and design team
  • Support quarterly planning and prioritization with cross functional teams, balancing multiple inputs and needs
  • Provide up to date visibility into current projects, team utilization, project health and priorities
  • Participate in and facilitate design reviews and retrospectives
  • Source and evaluate design vendors as needed including facilitating statements of work and negotiating business terms and budgets

QUALIFICATIONS

  • 5+ years of experience in design thinking, product design, user experience, or design strategy and experience partnering with design teams 
  • Passion for user experience and design 
  • Understanding and appreciation of design practices, software, and systems
  • Proven ability to manage workflows, project plans and ship high quality design
  • Excellent verbal and written communication skills with strong conflict resolution and negotiation skills
  • Proven track record of successful partnership with product managers, designers, analytics, engineers, and other business partners
  • Ability to work independently and take initiative to solve problems in an ambiguous, fast-moving environment
  • Experience in scaling design practices and processes across an organization
  • Experience working as a Producer or Program Manager of an in-house UX/Product Design or Research team
  • Bachelor’s degree in graphic design, visual communication, HCI, or equivalent practical experience

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.

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