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Operations Lead, Blended Care Medications

Remote · Clinical Ops · Full-time
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role
Lyra Health is looking for an Operations Lead to help us scale our Blended Care Medication Management business. Specifically, this role is focused on designing and implementing a new-hire onboarding program for new Lyra physicians. This role will be a great fit if you are energized by managing complex programs involving multiple stakeholders in a fast-paced work environment.  You will succeed if you are strategic, collaborative, outcomes-focused, highly organized, and willing to roll up your sleeves and get your hands dirty.

In your first year, you will…

  • Evaluate our existing onboarding program, identify areas for improvement, and implement a revised approach 
  • Manage the onboarding for 50+ physicians (hired in cohorts of ~10 at regular intervals through the year)
  • Set up systems and processes to make onboarding a scalable, repeatable process Implement measurement and feedback loops to evaluate the performance of our onboarding program
  • Grow a small team of onboarding specialists 
  • Play an integral team role in preparing physicians for their work with Lyra and continuing to make Blended Care Medication Management a top-choice for behavioral health-focused physicians

Work Experience

  • 8+ years of experience leading operational initiatives and/or training programs in a fast-paced and/or startup environment strongly preferred
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams 
  • Exceptional people skills, with prior experience managing individual relationships and influencing without authority strongly preferred
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
  • Proven commitment and passion for Diversity, Equity, Inclusion and Belonging (DEIB) and experience integrating a DEIB perspective into operational projects and strategic initiatives
  • Passion for mental health and changing the healthcare landscape

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.

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