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Records Specialist

Burlingame, California · G&A · Full-time
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role
You will be a critical team member in Lyra’s growing legal team to support internal stakeholders in fulfilling Lyra’s mission to bring mental and emotional health solutions to large employers across the country. This is a full-time role that can be located in the headquarters in SF Bay Area (Burlingame, California), or remote, and will report to the Associate General Counsel, Privacy and Records.  You will be expected to work independently in supporting Lyra’s client records management systems. 
The ideal candidate is highly proactive, extremely organized, thrives in a fast-paced and exciting environment, and has a desire and the ability to learn new things, grow with the company, and develop processes and procedures to increase quality, accuracy, efficiency, and effectiveness. Helping people is your second nature (right after being organized).


  • Coordinate daily management of records requests (incoming, processing, and delivery), including reporting on disclosures and status of requests
  • Support the team in maintaining existing process and update our workflows and processes as the needs of company evolve, including development of internal knowledge management 
  • Provide non-technical support to clients and internal stakeholders on records requests
  • Support record life-cycle program of the company, including, where applicable, review of current policy and procedures and periodic audit for compliance
  • Build cross-functional relationships with other stakeholders within the company to support client and internal requests.
  • Performs other duties as assigned.


  • Bachelor’s Degree OR 8+ years in Medical Records Management or supporting legal or healthcare operations technology, specifically in Records Management. 
  • Prior experience working with sensitive information and demonstrated capability to maintain confidentiality, including protected health information, corporate records, and personally identifiable information.
  • Proficient with G Suite – specifically Sheets and Excel 
  • Experience in working with CRM tools, including Salesforce CRM, and other internal tools such as Confluence, Jira, Slack
  • Demonstrated experience with client/customer facing communication, including demonstrated capabilities in professional and courteous communications with others in real time (phone and messaging) as well as through written channels
  • Additional familiarity with the following preferred:
  • – Medical terminology and ICD-10 codes preferred
    – Ability to use an electronic health record and practice management system
    – Experience behavioral health or subpoena requests a huge plus!
    – Knowledge in SQL, json, and workbench
    – Experience with healthcare compliance is a plus!
  • Ability to operate autonomously while being a team player who brings a positive attitude to the workplace
  • Sense of humor and strong affinity for team donut day

This role is based in Burlingame, CA, or remote. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.

Apply now