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Sr. Business Analyst – Finance Partner

Burlingame, California · Technology · Full-time
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role
We are seeking an experienced Business Systems Analyst with proven communication skills, collaboration talents, and technical aptitude to join our Enterprise Systems team.

The Business Systems Analyst will engage and partner with Finance business stakeholders, Sales, as well as various stakeholders across multiple business lines to understand their systems and user needs, analyze complex processes and translate them into business and functional requirements. 

Success in this role will require someone with a wide diversity in skills, allowing them to take on the role of a project manager; technical lead; business partner; and a support analyst when required. We are looking for a candidate that is passionate about implementing technical solutions that have a significant impact on organizational capabilities.

We care deeply about making a difference in people’s lives and hope you do too! Attention to detail is critical in this role. Your work will directly impact the performance, security and effective business processes at Lyra. You are empathetic to user needs, a good listener and a great communicator.

This position can be based in the Burlingame, CA office, or remote. 


  • Translate conceptual / business requirements into clear, detailed functional specifications and designs to develop scalable technical solutions
  • Work collaboratively across the Finance, Sales, Legal, Product Management, Ops, Engineering, etc. teams to objectively assess, articulate and recommend opportunities and solutions for business stakeholders
  • Support data and feature integration between software solutions and various-sized enterprise systems ecosystem of Lyra’s key applications, such as NetSuite, Coupa, Zuora, Salesforce, etc.
  • Responsible for functional and technical requirements, system configuration, data integrity, and all system-related policies and procedures 
  • Identify needs, secure commitments, and monitor the progress of deliverables for technical integration projects, managing project documentation, communication, planning
  • Build a trusted advisor relationship with business teams that leverage vendors to perform core functions. Support Lyra’s vendor landscape optimizations, relationship management (e.g. cost leverage, performance improvements, innovation, escalation management) and extensive cross-functional collaboration to further mature vendor operations
  • Troubleshoot and resolve issues identified by end users
  • Identify operational gaps and help improve processes to keep teams as efficient as possible


  • 5+ years of relevant professional experience in IT delivery and support application services and working with IT Enterprise applications and/or support functions
  • Integration experience on large scale systems, as well as multiple small/medium sized third party software solutions
  • Excellent communication and relationship building skills with the ability to share insights and expectations with clients, stakeholders and colleagues
  • Experience with quote/contract to cash processes, Salesforce, CPQ
  • Experience working in a fast paced environment and in a role that requires influencing across different levels in the organization (internal and vendors/consultants)
  • Demonstrated ability to analyze and define business processes is required
  • Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact and develop resolution options
  • Ability to effectively elicit complex business requirements in both small and large settings across audiences including business and tech teammates
  • Experience managing change and transition while transforming systems landscape
  • Master of problem identification, root cause analysis, and troubleshooting
  • Curious with an appetite for learning and supporting multiple teams
  • Knowledge of key contract language and terms (e.g. SLAs, credit mechanisms, transitions) and structuring and drafting various contracts including SOWs, MSA, BAA, etc.
  • Proficiency with Agile tools (Jira) and methodologies 

Preferred Qualification

  • BA or BS degree in Computer Science, IT or a related technical field
  • Understanding of vendor landscape, and IT services contract analysis and negotiations experience

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.

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