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Lyra Health Becomes the First and Only Workforce Mental Health Provider to Earn Prestigious NCQA Credentialing Accreditation

July 9, 2024 — 8:00 AM ET, BURLINGAME, Calif.Lyra Health, the leading provider of innovative Workforce Mental Health solutions for employers, today announced it was accredited by the National Committee for Quality Assurance (NCQA) in Credentialing. The Accreditation recognizes Lyra’s aptitude in the credentialing of its network of more than 12,000 providers and underscores Lyra’s long-standing commitment to providing access to high-quality mental health care. 

NCQA is an independent, not-for-profit organization dedicated to improving health care quality. Companies seeking Credentialing Accreditation are evaluated on strict standards which closely examine a variety of activities including license and malpractice insurance verifications, ongoing sanction monitoring, application review and committee oversight by licensed clinicians as well as ongoing security measures to protect provider information.

“We are committed to delivering the best mental health outcomes for our members and are able to deliver this level of care because we focus intently on maintaining the highest quality provider network in the industry,” said Connie Chen, Chief Operating Officer and Chief Medical Officer, Lyra Health. “The NCQA is the gold standard of independent review and we’re incredibly proud to share that our secure system, rigorous vetting and verification process have exceeded their strict standards.”

“Achieving NCQA Credentialing Accreditation demonstrates that Lyra has the systems, process and personnel in place to conduct credentialing in accordance with the strictest quality standards,” said Margaret E. O’Kane, President, NCQA.

Lyra Health has built an exclusive network of high-quality providers who use only evidence-based therapies. Providers receive an abundance of training accredited by the Accreditation Council for Continuing Medical Education (ACCME), American Psychological Association (APA), Association of Social Work Boards (ASWB), and National Board of Certified Counselors (NBCC). Continuing education coursework covers everything from working with specific populations to cutting-edge treatment approaches to in-depth exploration of ethics and culturally responsive care. The company’s ability to recruit and retain exceptional providers leads to meaningful and measurable results for our customers and members. Lyra’s care delivery model has been proven to help people recover twice as fast and drive sustained savings, with a 26% annual reduction in overall health care claims costs for participants over a four-year period.

NCQA Credentialing Accreditation is a quality assessment program that focuses on consumer protection and customer service improvement. Accreditation is governed by the Standards for Accreditation in Credentialing, developed with the assistance of representatives from the Standards Committee, the Review Oversight Committee, and input from other organizations. NCQA Accreditation is a voluntary review process. NCQA has reviewed and accredited Lyra Health’s Credentialing functions only. For complete details on the scope of this review, visit

About Lyra Health
Lyra Health is the leading provider of Workforce Mental Health benefits, available to more than 17 million people globally. Lyra is transforming access to life-changing mental health care using AI-powered provider matching, personalized support, and a digital platform to deliver evidence-based support for individuals and teams. Lyra quickly connects members to the largest dedicated global network of evidenced-based mental health providers and well-being tools, to address every mental health need and deliver outstanding positive outcomes that are equitable across diverse racial and ethnic groups. Peer-reviewed published research confirms Lyra’s transformative care model helps people recover twice as fast and drives a 26% reduction in overall health care claims costs for participants annually. For more information about Lyra Health’s Workforce Mental Health benefits for employers, visit

About NCQA
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. In recognition for its leadership in diversity, equity and inclusion, NCQA has won the Excellence in Diversity Award from the Chesapeake Human Resources Association. NCQA’s website ( contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at, on Twitter @ncqa, and on LinkedIn at

9 of July 2024 - 3 min read
Dyani Ghadiri [email protected]

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