This web site and associated products and services, including, without limitation, mobile applications and the provider portal at https://provider.lyrahealth.com developed by Lyra, are designed to help you better manage your behavioral health, and are provided by Lyra Health, Inc. and its affiliates (“Lyra”).Lyra Health, Inc. is a corporation headquartered in California and operating under U.S. law that works closely with a number of affiliated medical groups to deliver clinical services, including Lyra Clinical Associates, P.C.
Lyra may be used among other things, to screen for behavioral health disorders and connect you with healthcare Providers for non-emergency behavioral health Services, via our proprietary technology and Lyra care team. Lyra may also help you to track the course of your treatment. Lyra does not make decisions about your medical care and treatment; only your healthcare Providers can do that. Because we do not control or direct your Providers, they are solely responsible for the quality of your care.
In addition to these personalized Services, Lyra may also provide you with general information and content which is publicly available and not transmitted to you personally.
Lyra’s Services are designed to enable you to obtain treatment for common behavioral health conditions by screening for common behavioral health disorders, providing guidance and education, and facilitating the connection between you and a healthcare provider (“Provider”). Once you are referred to one or more providers through Lyra’s Services, each of those Providers may be referred to as “your provider.”
Your Provider is solely responsible for providing you with medical care. We act primarily as a technology platform to connect you with professional healthcare providers who may be available to provide you with non-emergency care. The Lyra care team may assist you in the process of connecting with Providers, and sometimes, if and when appropriate, a member of the Lyra care team may directly provide you with guidance and education. Lyra may also help you to track the course of your treatment. We do not control or interfere with any Providers’ practice of medicine: each provider is responsible for the decisions and Services he or she provides.
Unless specifically represented to you in writing as a member of the Lyra care team, your Provider is neither an employee nor agent nor representative of Lyra. Furthermore, we assume no responsibility for any act or omission of any Provider. We make no representation or warranty as to whether you will find the Provider’s Services relevant, useful, correct, satisfactory, or suitable to your needs. We do not control the quality of Provider Services. We do not guarantee that a Provider is categorized correctly or correctly matched to you.
While we may try to do so from time to time, in our sole discretion, you acknowledge that we credential Providers in accordance with industry standards but do not guarantee the skills, degrees, qualifications, licensure, certification, credentials, competence, or background of any Provider.
Lyra will use its technology platform to determine whether its Services are a good fit for your particular concerns. If not a good fit, you will be notified that the Services are not suited for your concerns, and we will provide you with additional information regarding next steps. Though Lyra provides this information to be helpful, its screening tool is not a medical diagnosis and does not constitute a medical opinion about what treatment is appropriate for you.
In some cases, Lyra’s Services may not be the best way for you to seek care and treatment. For example, certain behavioral health conditions might require urgent care or very specialized providers who are not available through our Services. To assist you in determining whether our Services are a fit for your needs, we ask a series of initial screening questions. Based on your responses to these questions, we may determine that our Services are not well suited for the particular issue for which you are seeking treatment. If that is the case, we will notify you that our Services are not a good fit for your condition and will provide you with some additional information about next steps. If this occurs, your screening information will remain on file with Lyra, but we will not connect you with you a Provider. You may still return to Lyra at a later time to submit updated information about another condition or issue.
Lyra’s screening tool is not a medical diagnosis and does not provide a medical opinion about what treatment is appropriate for you. You are ultimately responsible for determining whether Lyra’s Services are the right choice for you.
THE SERVICES YOU RECEIVE FROM LYRA ARE NOT A SUBSTITUTE FOR OTHER MEDICAL TREATMENT YOU MAY NEED. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK EMERGENCY MEDICAL HELP.
You are not obligated to register with Lyra in order to access the website; however, if you would like to access certain other services, such as getting our help in connecting you with a Provider, you will be asked to register for an account. You agree that, during the registration process, you will provide true and accurate information. By providing us with your email address, you consent to receiving information from us by email, including protected health information.
You are not obligated to register with Lyra in order to access the Website; however, certain services of this Website are available only to users who have registered with Lyra. If you are asked to and would like to register for an account (“Account”), you will be required to enter your name, email address, password (“Password”) and certain other information (e.g., date of birth, contact information, and medical history). By providing us with an email address, you consent to receiving information from us by email to the provided address, including protected health information. For more information, see Lyra’s Consent to Use Email policy available at www.lyrahealth.com/email-consent/. You agree that all information you provide is true, accurate, current and complete, and you agree to maintain and promptly update such information to keep it current. You may not transfer or share your Password or Account (collectively, the “Account Information”) with anyone.
Your Lyra Account is password protected. It is your responsibility to keep this password private so that your Account Information and activity remain confidential.
You are responsible for maintaining the confidentiality of the Account Information that you designate during the registration process, and you are fully responsible for all activities that occur under your Password or Account. You agree to (a) ensure that you exit from your account at the end of each session on Lyra’s Website or any Services and (b) immediately notify Lyra if you become aware of any unauthorized use of your Account Information or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or personal information. If you share your computer with others, you may wish to consider disabling your browser’s auto-sign-in features.
Lyra reserves the right to take any and all action it deems necessary to preserve the security of our Services and your Account Information. Under no circumstances shall Lyra be held liable to you for any liabilities or damages resulting from or arising out of your use of our Services, your use of your Account Information, or your release of your Account Information to a third party.
Your access to the Lyra Web Site and Services are for your personal use only. If you use Lyra’s Web Site or Services for business purposes, disseminate it to the public, or copy it, Lyra may terminate your use of its Web Site and Services.
Lyra’s Web Site and Services are for your own internal, personal, non-commercial use. Organizations, companies, and/or businesses may not become members and should not use the Services or web site for any purpose.
You agree that you will not, and will not attempt to:
Subject to your compliance with the terms and conditions of this Agreement, Lyra hereby grants you a limited, non-exclusive, nontransferable right to access our Web Site and Services and use our Web Site and Services on the computers and mobile device(s) that you own or control, solely for your personal non-commercial use .
As a user of the Lyra Services, you agree to use the Services only for lawful purposes and in a lawful manner. You also agree not to misuse or abuse Lyra’s Services, and to refrain from any behavior that might be harmful or offensive to Lyra’s care team, Providers to whom we refer you, users, and prospective users. If you do not meet these requirements, we may terminate your use of our Web Site and Services.
Use of Lyra’s Services requires that you comply with acceptable use behavior as determined by Lyra. As part of your responsibilities, you agree that you will not:
Lyra owns the Web Site and Services. You agree not to make unauthorized use of Lyra’s name, logo, or content, including logos and content featured on Lyra’s Website but provided by other entities. Even where Lyra allows you to copy or download certain content, you may only make personal use of the content and may not reproduce it without permission.
The materials displayed or performed or available on or through Lyra’s Web Site or Services, including but not limited to text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or intellectual property laws. Lyra owns all right, title and interest in and to our Services and Web Site, including all intellectual property rights, and any suggestions, ideas or other feedback provided by you or any other party relating to Lyra’s Services. Lyra will solely and exclusively own any copy, modification, revision, enhancement, adaptation, translation, or derivative work of or created from its Services. Lyra also owns any and all patent rights, copyrights, trade secret rights, trademark rights, and all other proprietary rights. Except for that information which is in the public domain, you may not copy, modify, publish, transmit, distribute, or sell any of Lyra’s proprietary information without express written permission.
You understand that Lyra owns the Web Site and Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, or otherwise exploit any of Web Site or Services.
Certain names, logos, and other materials displayed in Lyra’s Services may constitute trademarks, trade names, Services marks or logos (“Marks”) of Lyra or other entities. You are not authorized to use these Marks. Ownership of all Marks and the goodwill associated with them belongs to Lyra or to those other entities.
Lyra reserves the right to modify or discontinue our Web Site or Services, or any portion thereof, with or without notice. Lyra will not be liable to you or any third party should we exercise that right.
Lyra provides information through our Web Site, including information provided by third parties. Though Lyra endeavors to provide helpful information, Lyra does not guarantee that information posted on our Web Site and Services are useful, accurate, or complete, and will not be liable for your reliance on this content.
Lyra makes opinions, advice, statements, offers, and other information available through its Services. Any such information made available through Lyra’s Web Site or Services, but not authored by Lyra, belongs to its respective authors, and should not necessarily be relied upon. Lyra does not (i) guarantee the accuracy, completeness, or usefulness of any information on our Web Site or Services, or (ii) adopt, endorse, or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Web Site or Services. Under no circumstances will Lyra or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Website or transmitted to or by other members.
You agree to be truthful when providing or posting information via Lyra’s Web Site or Services, either privately or publicly. You agree to comply with applicable laws and warrant that any content you provide does not infringe anyone else’s intellectual property rights. When you post any information publicly (for example, in comments on Lyra’s content), Lyra has the right to republish that information. Any feedback you provide about Lyra, such as ideas about how to improve the Services, will be Lyra’s sole property.
Lyra or its Providers may provide you with links to outside content. Though Lyra endeavors to select helpful links, Lyra does not control this content and will not be liable for any damage you incur if you rely on it.
Lyra’s Web Site or Services may provide, Providers may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Lyra has no control over such sites and resources, you acknowledge and agree that Lyra is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources, nor does the deletion of your Account with Lyra impact any accounts you may have with external sites or resources. You further acknowledge and agree that Lyra shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such Content, goods or Services available on or through any such site or resource.
You agree to the use of electronic documents and records in connection with your registration, future transactions and communications involving our Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
At this time, Lyra does not charge any fees to you for the use of its Services.
Though Lyra attempts to ensure the highest quality Services possible, Lyra does not guarantee that its Services will function perfectly or without error. Lyra also cannot guarantee that third parties will not interfere with your use of its Services. You understand that use of our Services constitutes acceptance of Lyra’s Services “as is.”
LYRA’S SERVICES AND WEB SITE ARE PROVIDED ON AN “AS IS” BASIS. ANY ACCESS TO OR USE OF LYRA’S SERVICES ARE VOLUNTARY AND AT YOUR SOLE RISK. WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) REGARDING LYRA’S SERVICES, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH LYRA’S WEB SITE OR SERVICES (INCLUDING ANY CONSULTATIONS OR OTHER SERVICES YOU MAY RECEIVE FROM YOUR PROVIDERS). LYRA DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS OR USEFULNESS OF OUR SERVICES. LYRA DOES NOT WARRANT THAT THE SERVICES WILL FUNCTION WITHOUT DELAYS, DISRUPTIONS, INTERFERENCES, IMPERFECTIONS, OR ANY ADVERSE INCIDENT.
In addition to the preceding paragraph and other provisions of this Agreement, any advice that may be posted on the Website is for informational and entertainment purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice. Lyra makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Website. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.
Lyra won’t be liable for losses you incur, or that any third party incurs, due to your use of Lyra’s Web Site or Services.
IN NO EVENT WILL LYRA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, ARISING OUT OF THIS AGREEMENT, OR THE USE OF, OR THE INABILITY TO USE, OUR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION MADE AVAILABLE THROUGH OUR SERVICES OR ANY SERVICES PERFORMED BY ANY HEALTHCARE PROVIDERS YOU CONNECT WITH VIA OUR SERVICES (INCLUDING CLAIMS OF MEDICAL MALPRACTICE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THE FOREGOING LIMITATION OF LIABILITY IS DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE, THEN THE MAXIMUM LIABILITY FOR ALL CLAIMS OF EVERY KIND WILL NOT EXCEED U.S. $100. THE FOREGOING LIMITATION OF LIABILITY WILL COVER, WITHOUT LIMITATION, ANY TECHNICAL MALFUNCTION, COMPUTER ERROR OR LOSS OF DATA, AND ANY OTHER INJURY ARISING FROM THE USE OF OUR SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.