Global Reach, Local Human Touch: How Lyra’s Care Navigators Are Changing Mental Health Care

September 16, 2025

At 2 a.m., a mother on leave in Mexico City is overwhelmed by postpartum depression. In your London office, a manager is worried about a grieving employee. Neither knows exactly what to do, but they know they need help now.

These aren’t rare events—they’re everyday realities for a global workforce. When someone is struggling, a robotic dead-end or a delayed, impersonal response only deepens their sense of isolation. Mental health care isn’t one-size-fits-all, especially when your workforce spans continents.

At Lyra, humans are always available. We offer a round-the-clock Care Navigator with the clinical expertise and local knowledge to guide a crisis to a turning point.

5 ways Lyra redefines care navigation 

We’ve built a care navigation system designed for real impact: expansive, responsive, and always there. Here’s what sets it apart:

#1 Unmatched global reach with local expertise

Lyra has the largest care navigation network in the industry. With support in 220 countries and territories and 55+ languages, we connect employees with an in-country care navigator who understands the cultural and regulatory landscape. 

Impact: Consistent quality of care and local compliance knowledge across your global workforce, without adding administrative burden for your HR team. 

#2 The industry’s only 24/7 care navigation team

In case of crisis or a risk flag, members always have access to round-the-clock clinicians. This isn’t just a feature; it’s our global standard of care.

Impact: Employees aren’t left waiting during their most vulnerable moments, and HR teams can rest assured that crises are handled by experts, not left to managers.

#3 Integrated care for every need

From small concerns to serious struggles, our navigators are there every step, providing trusted support for:

• Coordinating smooth transitions when members need more specialized treatment
• Connecting members to resources for legal services and financial support 
• Offering real-time guidance for leaders handling sensitive employee or team challenges
• Global support in areas like addiction, neurodiverse support, and women's health

Impact: A healthier, more resilient workforce and fewer distractions that pull employees away from their jobs.

#4 Human support, AI-enhanced

AI helps with administrative tasks so navigators can spend more time listening, understanding, and guiding people to the right care, freeing care navigators to focus on more complex and nuanced conversations. 

Impact: More time listening to members than writing summaries and a benefit that puts people first.

#5 Measurable outcomes

Last year alone, we supported more than 240,000 people worldwide—guiding them to the right care, so they weren't left to figure it out alone. And this year, our care navigators proactively reached out to over 17,000 members who had been identified as high-risk, making sure they got the support they needed. The result is life-changing: 9 out of 10 Lyra members not only get better, they stay better.

Impact: Employees get the support they need quickly, and employers see stronger engagement, retention, and productivity.

Your trusted partner in mental health

When your employees can easily access care, they show up healthier, more focused, and more committed. With Lyra’s Care Navigation, you get:

• Better outcomes for employees: Faster access, personalized guidance, and wraparound support
• Less strain on your HR team: Crises and complex needs are handled by professionals
• Global consistency: High-quality care navigation anywhere your employees live or work

Better care starts here

A mental health benefit only works if people actually use it. Lyra’s 24/7 global care navigation provides your employees with a lifeline whenever and wherever they need it.