This document contains important information about the professional services and business policies of both your Lyra Clinical Associates (LCA) therapist, and Lyra Clinical Associates P.C. Please read it carefully and discuss any questions you have with your therapist.
Confidentiality: Your therapist and LCA take your privacy and confidentiality very seriously. LCA complies with Federal and California laws regarding confidentiality of client information. Our Notice of Privacy Practices details how we use any information we collect, including for treatment, coordination of care, payment and other business operations. We will minimize the amount of information we share without your express consent, however there are certain circumstances in which we may disclose details of your care:
The Process of Psychotherapy: The process and outcome of psychotherapy may vary depending on the particular problems addressed, the personalities of the therapist and client, and various other factors. While we cannot predict exactly what your experience will be like, we are committed to providing you with the most professional and ethical treatment possible.
Participation in therapy can result in a number of benefits to you, including improved interpersonal relationships, resolution of specific problems, and positive personal change. In order for therapy to be successful, you will need to make an active effort both during and outside of your sessions. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable and intense feelings like sadness, guilt, anxiety, frustration and anger. In addition, it may result in changes that were not originally intended (such as divorce or remaining in a relationship you believed you would leave). Change can often happen quickly, but may also occur more slowly. There are no guarantees about what you will experience. Your therapist’s role is to help guide you through the therapy process by offering emotional support, actively listening to your concerns, asking relevant questions, providing treatment plans and recommendations, and monitoring your treatment progress.
During your first session, you will discuss with your LCA therapist the reasons you are seeking therapy, goals you would like to achieve, and any background information related to your presenting concerns. In subsequent sessions, you and your therapist will work collaboratively towards achieving your goals of therapy. Subsequent sessions may focus on understanding thought patterns, feelings, and behaviors that are relevant to presenting concerns and work towards more effective ways of coping.
Throughout therapy, you will work with your therapist to tailor treatment to meet your goals and assess whether your goals are being met. If at any point you are unhappy about the progress, process, or outcome of the treatment, please discuss this with your therapist. There are many different methods your therapist may use to address the concerns that bring you to therapy. Your therapist strives for genuineness and a nonjudgmental stance in all of his/her patient relationships. However, if at any time you feel that you are not connecting or that he/she has misunderstood you in an important way, you should discuss them in session with your therapist. In addition, the Lyra Care Team is always available to work with you, and may also reach out to you to discuss your overall satisfaction with the therapy.
The Lyra Website: As part of therapy you will use the Lyra Website. Your will need to access the Lyra Website to participate in the video sessions, submit assessments and practices in between sessions, as well as to connect with your therapist via secure messaging.
Your therapist will orient you to using the Lyra Website for the above purposes during your first therapy session. If you decide to have your sessions with your therapist by phone (without using the video option in the Lyra Website), your therapist will call you at the number you provided at registration. You will still need to use the Lyra Website to complete assessments and submit records of therapy practices.
Therapy Assessments: Before your first session, your therapist will ask you to answer a set of questions that will help them get to know you and better tailor treatment to respond to your situation. Throughout therapy, your therapist will also assign other assessments to be completed before your sessions to inform treatment.
Video Therapy: Please note that:
Video Recording: Your therapist will record all video sessions using the Lyra Website for quality assurance purposes. The recordings are kept for 8 weeks and then deleted. If you do not agree to have your sessions recorded for quality assurance please let your therapist know at your first appointment.
Missed Appointments and Cancellations: LCA requires at least 24 hours advance notice for cancellation of an appointment. If you are unable to attend your scheduled appointment due to circumstances beyond your control, please message your therapist in the Lyra Website as soon as possible so we can reschedule your appointment to a more suitable time. Once an appointment is scheduled, you will be expected to attend unless you contact your therapist to reschedule. You can also use email to reschedule; however, please note that receiving emails in your personal account may be unsecure. Failure to provide sufficient notice for cancellations and/or repeated no-shows for your appointment may result in a fee assessed by LCA and may impact your ability to schedule additional appointments with your therapist.
Messaging and Email Communication: If you need to contact your LCA therapist between sessions, for non-urgent issues, please message them within the Lyra Website and they will address them as soon as possible. Your therapist checks his/her messages in the Lyra Website regularly during business hours and will make every effort to return your message by the next business day. You can also use email to communicate with your LCA therapist, however please note that receiving emails in your personal account may be unsecure.
Emergency Procedures: In a crisis, please call 911, go to the local emergency room, or contact crisis intervention services by calling Lyra’s main number, (844) 334-4589. Please do not use the Lyra Care messaging or email if you are experiencing an emergency.
If you experience an emergency during your sessions with your LCA therapist, or if your LCA therapist becomes concerned about your personal safety, the possibility of you injuring someone else, or about you receiving proper psychiatric care, your LCA therapist and LCA will do whatever possible within the limits of the law to prevent you from injuring yourself or others and to ensure that you receive the proper medical care. For this purpose, LCA or your LCA therapist may contact the person whose name you have provided on the biographical sheet as your emergency contact.
Social Media Policy: LCA and our therapists believe that adding clients as friends or contacts on social media sites (e.g., Facebook, LinkedIn, etc.) can compromise clients’ confidentiality and privacy. Consequently, given the importance of client confidentiality, your LCA therapist will not accept friend or contact requests from current or former clients on any social networking site. If you have questions about this, please bring them up during your session.
Billing and Payments: The fees for your sessions will be paid for by your employer as long as you are an eligible employee in good standing with the company, and as long as further sessions are considered clinically appropriate. Please note that certain professional services outside of the presenting problems, such as chart preparation requests and participation in legal proceedings, may be outside the services paid for by your employer and may incur additional fees. Any additional fees will be discussed and agreed upon when they are requested. Fees for services may be subject to change in the future and we will notify you of any changes.
Research, Writing, Teaching: Your therapist and others at LCA conduct internal research, training, and supervision. Your therapist may use information about you and your treatment in any of these ways. Your therapist may also prepare publications for professional and/or lay audiences, and may use information about your treatment in an anonymized way for these publications.
Length of Therapy: Evidence-based treatments, or treatments that have been rigorously tested and proven to be helpful, typically are shorter-term treatments than general counseling or the general provision of support. Most clients notice some initial changes or relief within the first few sessions of treatment. Your course of treatment will be individualized depending on the intensity and duration of your presenting concerns, your level of engagement and active participation in the treatment plan, and the specific nature of your concerns.
Ending Treatment: You may withdraw from treatment at any time. Your therapist recommends that you discuss your plan to end treatment with them before taking action, so that they have an opportunity to offer further recommendations or referral options.
If at any point during psychotherapy your therapist assesses that the sessions are not effective in helping you reach the therapeutic goals, he/she will discuss this with you and, if appropriate, end treatment. In such a case, they will work with you and the Lyra Care Team to identify alternative options.
If you do not keep your scheduled appointments and do not respond to communications from your therapist, we will assume you have elected to end your treatment and we will close your case. If this occurs, and you wish to resume your treatment, please contact the Lyra Care Team to reinitiate therapy.
If at any time you have questions about the details above, please ask your therapist or the Lyra Care Team. By continuing your sessions with your therapist you accept and agree to abide by the contents and terms of this agreement and consent to participate in evaluation and/or treatment.