Your employees deserve better

Q: What’s included in Lyra’s support for substance use, and are there any additional fees?

Lyra takes a fully in-house, evidence-based approach to substance use (SUD) treatment. Members are proactively guided to care by dedicated care navigators and supported by clinicians specialized in SUD. Additionally, members receive personalized digital lessons and exercises between sessions and have access to group support, around-the-clock provider messaging, and crisis support. Family support, medication management, and step-down planning are integrated into care—at no extra charge.

Q: Can Lyra show meaningful clinical outcomes across a diverse population?

Yes. Lyra shows clinical improvement rates above 85% across major racial and ethnic groups.

Q: How soon can employees access international care, and who’s actually providing it?

Lyra has high clinical quality oversight of providers. Other competitors do not have a global employed network and outsource care navigation. That means limited visibility, lower consistency, and slower support during critical moments—especially in a crisis.

Q: Is critical incident support unlimited—and truly global?

Yes. Lyra has built an in-house 3,000+ trauma expert network to support critical incidents across the globe. Other competitors limit U.S. coverage to certain hours or outsource international response, creating care gaps when your people need support the most.

Q: Does Lyra’s between-session support genuinely improve member outcomes?

Yes. Lyra’s proven in-between session support model shows 96% engagement and has been proven to speed up recovery time. Without a feedback loop, it’s just a checkbox, not real support.

Q: Are there hidden costs in Lyra’s pricing model?

No, Lyra’s pricing model is transparent. We don’t believe in charging extra for specialty care as piecemeal pricing often leads to unexpected fees and fragmented support. At Lyra, Social Determinants of Health (SDoH) support, comprehensive substance use care, and other complex care needs are fully integrated in our offering—at no extra cost.

Q: How does Lyra make sure members receive high quality care?

At Lyra, we remove friction with a personalized care approach and proactive support so members not only register—they get matched, start care and get better faster. Lyra members complete care at higher rates than other solutions on the market due to our advanced triage system that matches members to the right level of support and highly-personalized member marketing. Lyra’s team of expert account managers is committed to supporting your organization’s unique population through every step of the care journey.

Every moment, everywhere—covered with care that works.

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Three photos: Two men smiling at a computer, a woman in glasses working on a laptop, and a man and woman sitting together smiling and taking notes.

When others overpromise, Lyra outperforms

Your mental health benefit might be failing you.

Spot the red flags

Feature	Lyra Health	Others
Coaching & Therapy	9 in 10 members improve¹	7 in 10 members improve with therapy; no outcomes for coaching
Between-session care outcomes	Evidence that between-session provider feedback and Lyra lessons strengthen the effects of therapy²	No proven outcomes
Improvement across race and ethnicity	85–90% equitable improvement across racial and ethnic groups³	No proven outcomes
Productivity	315 hours gained/year from improvements in presenteeism alone⁴	280 hours gained/year, counting improvements in both presenteeism and absenteeism
Retention	50% reduction in turnover over 12 months⁵	31% reduction in turnover over 6 months
Suicidality	73% of those with suicidal ideation reported no suicidal ideation at the end of care⁶	No proven outcomes

We cover the people, challenges, and moments others miss

Covers every age and supports members through every life moment

All ages: Support starts at 0+.

Full spectrum: From preventive care to complex conditions.

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Provides in-house, integrated care for members with the highest-risk needs

In-house care: Specialists experienced in treating substance use and complex needs.

Global high-risk: Unified, global high-risk management protocols and proactive Care Navigator outreach.

Three smiling people above a message: Were here to help. Have a question? Lets find a program together. Next to a care level chart ranging from inpatient care to monitoring of results.

Between-session support, delivering unmatched outcomes and ROI

Best engagement: 96% engagement rate for in-between session support.

Unmatched outcomes: 9 in 10 improve with Lyra Care and in fewer sessions than conventional care.

ROI: 3:1 ROI, with sustained savings over time.

A dashboard with charts and data on clinical outcomes and cost savings over 90 days. Includes graphs showing severity, improvement, and cost trends for members.

Lyra offers the largest evidence-based therapy with unmatched global availability and local capacity

Globally-managed provider network: Reliable access to top providers worldwide.

Localized support: Culturally competent care in preferred languages.

Ten country flags, including the US, UK, Germany, Hungary, China, Mexico, Chile, South Africa, Thailand, and Japan, are displayed over a blurred world map on a blue background.

Only Lyra treats both the worker and the workplace to realize holistic workforce mental health

Strategic partner: Extensive expertise to guide solutions and provide real-time insights.

Comprehensive tools: Research-backed tools and workforce-focused clinicians to intervene at the individual and organizational levels.

A digital dashboard displays a search tool and a pop-up chart showing annual utilization data, including savings projections and monthly figures for January through March.

Lyra delivers the highest value care by every measure

Engaging

Lyra connects people to care fast—with first appointments booked in just one day.

Effective

Our exclusive network delivers the best clinical outcomes with 9 in 10 members improving or recovering from their mental health conditions.

Efficient

Lyra delivers the highest value in mental health at 25% lower cost than health plan therapy.

Proven results. Guaranteed savings. Zero compromises.

Break the cost

Get high-quality mental health care and lower total health care spend—no compromises, no hidden costs.

2:1 ROI guarantee

For every $1 you invest in Lyra, we guarantee at least $2 in medical and pharmacy savings—in year one.

Data-backed, no guesswork

Our ROI is based on real-world customer outcomes—analyzed for statistical significance and independently reviewed.

Trusted by leading organizations worldwide

Read customer stories

Employers get results with Lyra

Lyra solves the cost, quality and accessibility issue that is associated with mental health in this country. I know that Lyra is curating a network of providers that have proven results and that are measured for their outcomes.

Cindy Kirtley

Vice President, Benefits

JE Dunn

The biggest thing we’ve heard from our employees is ‘thank you for choosing Lyra—I can see a therapist and it doesn’t take six weeks.’ It’s not feasible to ask someone in a crisis to wait weeks before they can talk to someone.

Giana Benson

Benefits Supervisor

FirstBank

To me, the story is: people are struggling. We know the data about people struggling with mental health, and we can be a part of the solution. Because if it’s not us, who’s going to do it?

Julie Fernandez

Benefits Manager

SurveyMonkey

Your employees deserve better

When others overpromise, Lyra outperforms

We cover the people, challenges, and moments others miss

Covers every age and supports members through every life moment

Provides in-house, integrated care for members with the highest-risk needs

Between-session support, delivering unmatched outcomes and ROI

Lyra offers the largest evidence-based therapy with unmatched global availability and local capacity

Only Lyra treats both the worker and the workplace to realize holistic workforce mental health

Lyra delivers the highest value care by every measure

Engaging

Effective

Efficient

Proven results. Guaranteed savings. Zero compromises.

Break the cost

2:1 ROI guarantee

Data-backed, no guesswork

Trusted by leading organizations worldwide

Employers get results with Lyra

Frequently asked questions

What’s included in Lyra’s support for substance use, and are there any additional fees?

Can Lyra show meaningful clinical outcomes across a diverse population?

How soon can employees access international care, and who’s actually providing it?

Is critical incident support unlimited—and truly global?

Does Lyra’s between-session support genuinely improve member outcomes?

Are there hidden costs in Lyra’s pricing model?

How does Lyra make sure members receive high quality care?

Enough with empty promises